Privacy Policy

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Effective Date: November 10, 2025 

1. Introduction 

Eliana Lotus Yoga (“we”, “us”, “our”, “Studio”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our clients, visitors to our website and members. By using our website, booking classes, or attending our studio, you agree to our practices described herein. 

2. Information We Collect 

We may collect and process the following types of personal information: 

• Contact information: name, email address, mailing address, phone number. 
• Payment and billing information: when you purchase classes, memberships, workshops, or merchandise. 
• Class registration & attendance data: e.g., which class you booked, your attendance record. 
• Health and wellness information: as part of a registration or waiver form (e.g., injuries, medical conditions) so we can safely serve you. 
• Website usage and cookies: we may collect technical data such as IP address, browser type, device, cookies, links clicked, pages visited on our website. 
• Communication records: emails or messages you send to us, and our responses. 

3. How We Use Your Information 

Your information is used to: 

• Provide you with yoga classes, memberships, workshops, and other services. 
• Process payments, send confirmations, reminders, receipts. 
• Manage our studio operations (scheduling, wait-lists, bookings, cancellations). 
• Communicate with you about new classes, promotions or changes (you may opt out). 
• Improve and personalize our services and website experience. 
• Comply with legal or regulatory obligations. 

4. Information Sharing and Disclosure 

We do not sell your personal information. We may share your information only in limited circumstances, for example: 

• With service providers who perform services on our behalf (e.g., payment processor, scheduling software) and who agree to keep your data confidential. 
• When required by law or to enforce our rights (e.g., in response to a subpoena or court order). 
• If the studio is involved in a merger, sale or acquisition, we will notify you before your personal data is transferred and becomes subject to a different privacy policy (if applicable). 
• Aggregated, non-personal information (e.g., number of class bookings) may be shared for marketing or internal analysis. 

5. Security 

We take reasonable steps to safeguard your personal information from unauthorized access, disclosure, alteration or destruction. Access to your personal information is limited to team members or contractors who need to know that information to provide services and are obligated to confidentiality. 

6. Your Rights 

Depending on applicable law, you may have rights including: 

• Accessing the personal information we hold about you. 
• Correcting or updating your personal information. 
• Deleting your personal information (subject to certain legal or business retention obligations). 
• Withdrawing your consent to our processing (though this may affect our ability to provide services). 
• Objecting to certain processing (e.g., marketing communications). 

To exercise any of these rights, please contact us at [insert contact email]. 

7. Cookies and Tracking Technologies 

Our website uses cookies and similar tracking technologies to improve your user experience, analyse website performance, and for marketing purposes. You can disable or remove cookies via your browser settings; however, some parts of the site may not function properly if you do. 

8. Third-Party Links 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit after leaving ours. 

9. Children’s Privacy 

Our services are designed for adults (18+). If you are under 18, you must be accompanied by a parent or guardian and we may require a release signed by the parent/guardian. We do not knowingly collect or maintain personal information from minors without parental consent. 

10. Changes to this Policy 

We may update this Privacy Policy from time to time. We will post the revised policy on our website with the date of last update. If the changes are material, we will notify you via email or a prominent notice on our site. 

11. Contact Us 

If you have questions or concerns about this policy or our privacy practices, please contact us at:
Email: krista.kingsbury@outlook.com
Phone: 785.770.5018 

Cancellation & Refund Policy 

Class & Workshop Bookings 

• When you reserve a class, you are reserving a spot that could have been used by another student. Please cancel or modify your booking as soon as you know you can’t attend. 
• Cancellation Window: You must cancel at least 6 hours before the class or workshop start time to avoid being charged. 
• Late-Cancellation: If you cancel less than the required notice, it will be considered a late cancellation and you may incur a fee or lose your class credit. 
• No-Show: If you do not show up and have not cancelled, you will be charged the full class fee or lose your spot / credit. 

Memberships and Class Packs 

• Memberships that automatically renew: After the initial minimum term (if any), you may cancel with [insert notice period, e.g., 30 days] written notice. 
• Please note that while Kansas does not automatically grant a consumer right to cancel all contracts within a fixed “cooling-off” period, your cancellation terms must be clearly disclosed. (FindLaw) 
• Class packs / prepaid bundles: These are generally non-refundable and expire after the period stated at purchase (if applicable). 
• Freezing membership (if offered): You may freeze your membership for a defined period (e.g., 1–3 months) by giving notice ahead of the next billing date or fulfilling criteria. 

Refunds & Credits 

• Prepaid classes, memberships, workshops and class passes are generally non-refundable. 
• If the studio cancels a class or event, you will be issued a credit or allowed to attend at a later date (or the workshop will be rescheduled). 
• Transfers: Some class passes may be transferable (at the studio’s discretion) but are not guaranteed. 

How to Cancel or Request a Refund 

• To cancel a booking: Log into your account via our booking system at elianalotus.com or call/email the studio at krista.kingsbury@outlook.com 
• For membership cancellation: Send a written email to krista.kingsbury@outlook.com with your name, membership ID, desired end date, and request for confirmation. 
• You must receive confirmation of cancellation from the studio. Until you receive confirmation, your membership or booking may remain active and future billing may apply. 

Special Circumstances 

• Medical/relocation/emergency: Please contact us as soon as possible — we may make accommodations or offer pro-rated credit at our discretion. 
• Holiday / special event classes: Because of high demand, cancellation windows may be longer (for example, 12 hours prior) for holiday-themed classes or workshops. 

Summary Table (Example) 

Service Type 

Cancellation Required 

Late Fee / Credit Loss 

Regular class 

≥ 6 hours before start 

Lose class credit or pay fee 

Workshop / special event 

≥ 12–24 hours before 

No refunds; credit only 

Auto-renew membership 

≥ 30 days written notice 

Next billing occurs; cancel after that 

Class pack / prepaid 

Non-refundable 

Forfeit remaining credits if no-show/late 

Legal & Disclosure Note 

• Under the Kansas Consumer Protection Act (K.S.A. 50-623 et seq.), consumers in Kansas are protected from suppliers who commit deceptive or unconscionable practices. (Bscr Law) 
• Kansas law does not automatically guarantee a right to cancel every service contract simply because you changed your mind (unless specific statute applies). (FindLaw) 
• For any automaticrenewal memberships or contracts, state and federal developments (e.g., the Federal Trade Commission “click-to-cancel” rule) may require clear disclosures to consumers. (Federal Trade Commission) 
• We will comply with all applicable laws and aim to be transparent and fair in our policies. 

By reserving and attending classes, you agree to abide by this cancellation & refund policy. We reserve the right to modify these policies at any time; the current version will always be posted on our website. If you have any questions, please contact us.